Colomore refund policy
In order to initiate a refund, please, contact our customer care service at https://www.colomore.biz/resolve and we will take you through the process.
 

Basic provisions

1. 30-day money-back guarantee for any reason.

We provide a 30 days money-back guarantee; for 30 days after the date of purchase, return your undamaged Colomore product and receive a full refund for ANY reason.

2.12-month warranty for quality-related issues. 

For 12 months after the date of purchase, we take care of all quality-related issues with a replacement or full refund.

Reminder: Be sure to use your product as directed. Improper usage can lead to damaging the product and all warranties becoming void.

Terms of use

• Our returns and exchange service is limited to all purchases made from Colomore. If you purchased through a different retailer, please contact them directly.

 (Unauthorized reselling of Colomore products is prohibited.)

• Warranty-related shipping costs can only be covered in the country of purchase.

 If the product is taken outside the country of purchase, any shipping costs will be the buyer's responsibility.

• We provide an extended warranty of 5 years, which must be registered on the website within 30 business days from the date of order.

• If returning an item, please ship it back within 20 days after you receive approval. Further delay may void your return.